Frequently Asked Questions

Your current boiler type is usually shown by whether you have a hot water cylinder, cold water tank, or instant hot water from the boiler.

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Simply answer the questions using our online tool and we will display a range of boilers suitable for your property. You choose the boiler that fits your needs and budget.

We'll ask about your property size, number of radiators, bathrooms, current boiler type, and hot water system. These details allow us to filter suitable boilers and give you a clear, fixed installation price.

As part of the quote process we offer a range of optional upgrades that are recommended for your chosen boiler. This includes additional system maintenance options and smart controls as well as bundles to offer you the greatest value for money. If any of these are of interest to you, simply click the 'Add' button to add them to your fixed price quote.

We will receive your property and contact information, your chosen boiler, chosen upgrades, preferred install date and method of payment (full or finance), and then one of our experienced engineers will be assigned to your job. They will give you a call to run through and double check that all the information is correct and will then be able to book your job in. We endeavour to honour your chosen preferred date wherever possible, however, if this is not the case your engineer will call and book you in for the nearest date most convenient for you.

Photos enable us to purchase all the correct parts and fittings without having to visit your property in advance so prior to your visit we may ask for these. For example, the current position of your boiler or the flue. They can be emailed or uploaded via a link that can be sent to you.

Please use our contact form to email us or call us on 0800 2335366.

If you are paying in full, your fixed price will be due as soon as the job is complete. You can pay on the day or we can send you an itemised invoice with our payment terms. We can take payment by any major debit or credit card, by BACS or in cash.

If you have chosen to pay by finance, this will need to be approved based on your circumstances, then any deposit will be due upon completion and handover, and the remaining balance with be set up as monthly direct debit payments.

We sometimes run sales and offers. Please check the Offers page for details.

We also offer great deals on bundles to get the best values for money when choosing extras with your boiler. These are displayed during the quote journey.

Most straightforward boiler swaps can be completed in a day, while conversions or more complex installations may take longer 2-3 days.

Our engineers aim to arrive by 8am on the day of the install.

Our engineers ask that a clear path is created between the main entrance and the boiler/cylinder site for easy access to their van, tools and equipment. We provide floor coverings to protect your floors and carpets and our engineers are trained to work as cleanly and tidily as they can.

Our engineers will take waste material, old boilers and radiators with them when they leave.

Our engineer will register your warranty on your behalf upon completion of your install. The relevant certificate will then be sent to you for your records.

Before they leave our engineer can book your service into our diary for 1 year from the install date or you can call us any time before it is due. If you need any help or advice before that time you can contact your engineer directly or call us on 0800 2335366.